Refund and Returns Policy
Fine SmartPhones Kenya
1. Overview
At Fine SmartPhones Kenya, we aim to provide quality products and a smooth shopping experience. Our Refund and Returns Policy lasts for 30 days from the date of delivery.
If 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.
To be eligible for a return, the item must:
- Be unused and in the same condition received
- Be in its original packaging
- Include all accessories, manuals, and proof of purchase
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Opened or activated digital products
- Perishable goods
- Health and personal care items
- Hazardous materials, flammable liquids, or gases
3. Proof of Purchase
A valid receipt, invoice, or proof of purchase is required to process any return or refund request.
Please do not return items directly to manufacturers unless instructed by Fine SmartPhones Kenya.
4. Partial Refunds
Partial refunds may be granted in the following cases:
- Items showing signs of use
- Opened software, CDs, DVDs, or similar media
- Items not in original condition
- Products damaged due to customer handling
- Items returned after the 30-day return period
5. Refund Process
Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund request.
If approved, the refund will be processed and credited to your original payment method within a reasonable number of business days.
6. Late or Missing Refunds
If you have not received your refund:
- Check your bank or M-Pesa account
- Contact your payment provider or bank
- Allow processing time for the refund to reflect
If you still have not received your refund, contact our support team.
7. Sale Items
Only regular-priced items are eligible for refunds. Discounted or sale items are non-refundable unless defective or incorrectly supplied.
8. Exchanges
We only replace items if they are defective, damaged, or incorrectly delivered.
To request an exchange, contact Fine SmartPhones Kenya support for instructions.
9. Gifts
If an item was marked as a gift during purchase and shipped directly to you, you may receive a gift credit once the return is approved.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
10. Shipping Returns
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Shipping costs are non-refundable. Where applicable, return shipping fees may be deducted from the refund amount.
We recommend using trackable shipping services for high-value items, as we cannot guarantee receipt of returned goods without tracking.
11. Delivery Charges
Delivery fees are clearly displayed at checkout on our website and may vary depending on location.
Customers are responsible for reviewing delivery charges before completing an order.
12. Need Help?
For any questions regarding refunds, returns, or exchanges, please contact:
📞 Fine SmartPhones Kenya Customer Support
🌐 Official website contact page (as listed on the site)
WhatsApp Us